Privacy Policy
At St. Luke Cardiac Clinic, we are deeply committed to safeguarding your privacy and ensuring that your personal information is handled with the utmost care. This Privacy Policy provides a detailed explanation of how we collect, use, store, and protect your data when you interact with our website or services. We strive to operate with transparency and build trust by keeping your information secure and confidential.
Information We Collect:
Personal Information: This includes your name, email address, phone number, residential address, and any additional details provided during the appointment booking process. Such information is essential to facilitate effective communication and service delivery.
Health Information: This may include medical history, symptoms, diagnoses, and any other health-related information necessary for appointment scheduling and clinical care. Such data is only used for medical purposes and to enhance your healthcare experience.
Technical Data: We collect data such as your IP address, browser type, operating system, and other device details to improve the functionality and security of our website.
Cookies and Usage Analytics: Cookies help us understand your preferences and optimize your browsing experience. Usage analytics gather information on how you interact with our website, including pages visited and time spent, to improve the user interface and website content.
How We Use Your Information:
To book, confirm, and manage your medical appointments efficiently.
To send reminders, notifications, or updates about your scheduled consultations.
To tailor our website experience based on your preferences and usage patterns.
To comply with legal or regulatory requirements and respond to lawful requests by authorities.
To ensure a safe and secure online environment by preventing unauthorized access, fraud, or other malicious activities.
Sharing and Disclosure of Information:
With Healthcare Providers: Your medical information may be shared with healthcare professionals within our clinic to facilitate accurate diagnosis and treatment.
With Third-Party Services: We use third-party tools and platforms for services such as appointment scheduling, email notifications, and payment processing. These providers are contractually obligated to handle your data securely.
Legal Obligations: We may disclose information if required by law or in good faith belief that such action is necessary to comply with legal proceedings, protect our rights, or safeguard the public.
Data Retention and Security:
We store your data only for as long as it is necessary for the purposes outlined in this policy or as required by law.
Security Measures:
Data encryption during storage and transmission.
Restricted access to sensitive information.
Regular software updates and security audits to identify and address vulnerabilities.
Your Rights and Choices:
You have the right to request access to your personal information and obtain details on how it is used.
You may correct, update, or delete inaccuracies in your data by contacting us directly.
You can opt-out of receiving marketing communications or request that we cease processing your data for specific purposes.
International Data Transfers:
While our clinic is based in Ghana, some of our service providers may operate in other jurisdictions. We ensure that international transfers comply with applicable data protection laws.
Updates to This Policy:
This Privacy Policy may be updated periodically to reflect changes in legal requirements or our practices. Please review this page regularly to stay informed.
Contact Us:
For questions, concerns, or requests related to your privacy, please email [contact email] or call [contact number]. Our dedicated support team is here to assist you.